Customer Contact Week Nashville 2026

Robert Young, VP of Member Relations at VerusRx, shares what it truly takes to integrate AI without losing the human touch. He covers how leaders can harmonize empathy and technology, evolve coaching for more complex interactions, build trust in AI, and shift from speed-focused KPIs to outcome-driven metrics.

Damola Adamolekun is the Chief Executive Officer of Red Lobster, leading the iconic global restaurant brand’s strategic growth and recently being named one of Fortune’s 100 most powerful people in business. He previously served as CEO of P.F. Chang’s and as a Partner at Paulson & Co., with earlier roles at Garnett Station Partners, Goldman Sachs, and TPG Capital. His leadership has been featured in major outlets including The Wall Street Journal, Fortune, Forbes, CNN, and Bloomberg. Mr. Adamolekun currently serves on the boards of P.F. Chang’s, Inday, and the National Restaurant Association, and has earned multiple GLOBEE Leadership Awards as well as recognition on Nation’s Restaurant News’ Power List. He holds a B.A. in Economics and Political Science from Brown University and an MBA from Harvard Business School.

Nicole Kyle is CMP’s Chief Product Officer and co-founder of CMP Research, known for her exceptional work in customer contact, work strategy, and employee engagement, delivering frame-breaking insights that have supported critical decision-making across hundreds of enterprise level leadership teams. Nicole joined CMP in November 2021 from Gartner, where she spent eight years leading research and advisory. Prior to Gartner, Nicole was a journalist and still maintains the natural curiosity of journalism in her research.

CCW Orlando speaker Santosh Subramanyam shares practical insights on AI-powered experiences, connected journeys, and building design organizations that move both customers and the P&L.

Magie Cook is a visionary entrepreneur, internationally recognized speaker, and expert in business and personal development. She founded her company with just $800, later selling it alongside Garden Fresh to Campbell’s Soup for $231 million. Now, she is dedicated to helping leaders overcome adversity, unlock their future identity, and create a lasting impact in the world. Having spent the first 18 years of her life in an orphanage, Magie developed her groundbreaking 3R Framework, which enabled her to turn adversity into an advantage. With over 30 years of experience, she equips others with the tools and strategies to accelerate their success and unleash their full potential. Her expertise has been featured on Daystar TV, Bloomberg TV’s “The American Dream,” and numerous other major publications, magazines, and networks. She is the recipient of multiple prestigious awards, including induction into the University of Charleston’s Hall of Fame and the Nobel Entrepreneur Prize in Mexico. Magie collaborates with Fortune 100 and 500 companies, working alongside top executives, professional athletes, influencers, and thought leaders to drive transformation and success at the highest level.