Richard Josey

Lead ITSM Solutions Architect · AFJ Solutions

Richard Josey is a SM Solutions Architect for AFJ Solutions. With over 20 years’ experience in Service Management, he’s been a driving force behind many organisations efforts to implement and embed mature Service Management processes. He is a consultant/CSI manager and chair of the BCS Service Management and IT Asset Management Specialist group. Richard is also a public speaker and thought leader for Gartner, itSMF, SITS, GSDC, Cherwell and BCS Conferences.

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