Melanie Berry

Chief Customer Officer · Vueling Airlines · company speakers →

Melanie Berry has been the Director of Customer Experience at Iberia since May 2017. She has 25 years of expertise in transforming customer satisfaction, operational performance, sustainability and employee engagement for global airlines. During her time at Iberia, the customer experience has been improved with a completely revamped journey, through digitalisation in all areas, the introduction of free messaging, a new catering provider, improved amenities and delivery of the next generation of aircraft.

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