Kukua Darko-Samaroo

Director in Customer Success Management · Moody’s · company speakers →

Director in Customer Success Management, Kukua works to create a premium client experience for Moody’s high value accounts of the company’s first commercially viable product in the Generative AI space. She leads a high-performing team of Customer Success Managers across three regions, focused on driving maximum product adoption and shaping product evolution to fuel client success. Through strategic engagement at all levels—including senior stakeholders—the team plays a pivotal role in supporting Sales to secure product renewals and expand the product’s impact. From account closure to renewal, the team retains full ownership and oversight of product adoption and usage—both at the user and account level. This includes proactive engagement with users and decision-makers, sharing updates on capabilities, use cases, and roadmap developments, and regularly soliciting feedback. By cultivating strong client relationships and deeply understanding workflow needs, the team ensures users derive maximum value from the product while embedding it into their daily routines.  Key achievements at Moody's <ul> <li>In 2020, Kukua was a founding member of Moody’s Black Impact Group.  </li> </ul> And more recently <ul> <li>Managed a successful team responsible overseeing 110+ accounts, and 2,150 users with a total book value of USD$8.34M as at Dec 2025 (of which USD$5.5M accounted for the 3 regions she manages)</li> <li>In H1 2025 Kukua moderated a well-received panel during Women’s History Month at Moody’s focusing on black women's career experiences in high-pressure fields, earning positive feedback from internal and external audiences.</li> <li>In H2 Kukua presented Moody’s advancements in AI Innovation to over 100 attendees at the UK Black Business Week (UKBBW) Convention, highlighting the launch of the Research Assistant and Agentic Solutions in the G

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