head of customer care · Royal Schiphol Group · company speakers →
Robbert leads customer care at Amsterdam Airport Schiphol, where he’s spent over six years shaping a proactive, omnichannel passenger experience. He has led the shift from physical infodesks to digital service points, and continuously drives service innovation. He oversees all support channels, from personal assistants in the terminal to email and chat, ensuring passengers receive seamless, proactive care through their preferred channels.
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