Rachael Stone-Browning

Head of Customer Experience · ESPO

Rachael has over 30 years’ experience of working in the Customer Service sector and is currently the Head of Customer Experience at ESPO, one of the largest public sector buying organisations in the UK. In this role, Rachael leads a dedicated team focused on enhancing customer experience and interactions across all touchpoints. With a strong commitment to excellence. With extended experience, she implements innovative strategies that significantly improve customer engagement and loyalty. Rachael brings extensive experience in setting up and leading contact centres with a background spanning local government, outsourcing, and utilities industries.

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