A logistic engineer and passionate Customer Experience Leader with regional expertise across UAE, Qatar, Oman, and Egypt.Throughout my career at IKEA Al Futtaim Group and multi sectors, I have been committed to transforming customer journeys, driving innovative initiatives, sustainability and building meaningful community engagement programs.Highlights of my work include:• Leading regional CRM strategies impacting millions of customers annually.• Driving cross-functional teams to achieve higher customer satisfaction and operational excellence. • Launching many award-winning community initiatives to strengthening community engagement and loyalty.I believe in empowering people, fostering innovation, and creating sustainable impact that benefits both customers and communities.Let’s connect and explore opportunities to collaborate, share knowledge, and build experiences that truly matter.
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