Kirsty Ferguson

Key Account Director · Premier CX · company speakers →

Kirsty Ferguson is a trusted CX advisor and Key Account Director at Premier CX. With decades of experience, she has significantly improved customer journeys for major clients on a global scale. Kirsty has been awarded the Customer Service Excellence Award and is recognised as a Top 50 Women in CX. She is also a contributing author on the Good CX Guide and the Good Video Guide.

digital-transformationsoftware-saasb2b-trade-sourcingeducation-edtechbuilding-constructionarchitecturehigher-educatione-learning

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Speaking history

Contact Centre & Customer Services Summit

14 September 2026 Manchester, United Kingdom “Video Inside and Out with Premier CX and ESPO”

Learning Places Scotland & EdTech Scotland

3 November 2026 Glasgow, United Kingdom

Topics this speaker covers

digital-transformationsoftware-saasb2b-trade-sourcingeducation-edtechbuilding-constructionarchitecturehigher-educatione-learning

Sectors

professional_serviceseducation_edtech

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