Kira Makagon

Chief Innovation Officer · RingCentral

An 11 year veteran of RingCentral, Kira Makagon serves as Chief Innovation Officer where she leads global product, user experience, engineering, cloud operations, security, and IT. She has been a critical driver in defining RingCentral’s product strategy and global reach that has put RingCentral at the forefront of the communications and collaboration market, leading to rapid year-over-year growth from pre-IPO to over $2 billion in annual recurring revenue. From 2012 on, Makagon led a number of market-first product innovations at global scale, such as RingCentral's mobile-first cloud PBX with integrated video meetings capabilities. She launched RingCentral's open platform, allowing for customizable workflows through open APIs. In 2015, Makagon led the acquisition of Glip, a team messaging solution, making RingCentral the first cloud communications provider to have a truly unified solution across messaging, video, and phone. Under her leadership, RingCentral brought omnichannel capabilities into its collaborative contact center solution with the acquisitions of ConnectFirst and Dimelo, enhancing the customer experience for businesses worldwide. In 2020, Makagon spearheaded the launch of RingCentral Video®, the company's proprietary video meetings solution. In 2021, she focused on launching RingCentral Ventures ™, RingCentral's corporate ventures arm, which partners with exceptional founding teams and leading venture capitalists to reimagine the future of work through communications and collaboration. With RingCentral Ventures well on its way, Makagon expanded her responsibilities and resumed her leadership of the innovation organization.

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