Dr. Björn Becker

Senior Director Product Management, Ground and Digital Services · Lufthansa Group · company speakers →

Dr. Björn Becker, Senior Director Product Management, Ground and Digital Services, Lufthansa Group, is responsible for driving these developments on behalf of the German flag carrier, as well as for SWISS and Austrian Airlines. Speaking exclusively to FTE, he explained that automation, digital self-service and personalised assistance are all major areas of focus, as the Group continues to explore ways in which it can enhance the customer experience.

Is this you? Claim this profile →