senior manager - customer strategy and innovation · United Airlines · company speakers →
David is part of United's customer strategy and innovation team, which is responsible for the tools, technology and processes that shape the customer experience. He specifically oversees all of United's biometrics initiatives across the customer journey, working closely with technology partners and government agencies to ensure their success. Prior to this role, David held various operations and customer experience positions at American Airlines. He has a lifelong passion for aviation.
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