ICMI Contact Center Expo 2026 Exhibitor List

Brad Cleveland is recognized globally for his contributions to customer strategy and management. He was a founding partner in ICMI and has worked across 45 states and over 60 countries for many of today's most recognized organizations—American Express, Apple, USAA, and others, as well as the governments of Australia, the U.S., and Canada. Brad is the author of Contact Center Management on Fast Forward, the profession's top-selling management book. His latest book, Leading the Customer Experience, is a recipient of the NYC Big Book distinguished favorite award. His LinkedIn Learning courses have reached over 1 million views. Today, Brad serves as Senior Advisor to ICMI, and is an in-demand speaker, trainer, and consultant.

Rachel Druckenmiller is a leadership strategist and keynote speaker who guides people to stop holding back and start showing up with clarity, confidence, and courage so they come alive at work. She's here to help people live an UNMUTED life. With nearly 20 years of experience in workplace culture and leadership, Rachel works with high-performing professionals to help them show up more fully and step up more courageously, so they lead with greater impact and influence. She spent the first 13 years of her career working directly with HR leaders helping them elevate wellbeing, employee engagement, and corporate culture. Rachel’s approach brings together psychology, leadership insight, and real-world experience, delivered through stories that stick and tools people actually use. She’s known for making complex human dynamics—like self-silencing, burnout, and self-doubt—feel understandable, relatable, and actionable. A TEDx speaker, Rachel has been recognized by Forbes, Smart Meetings, and Workforce Magazine for her work helping people build confidence and lead from the inside out. She’s worked with a wide range of organizations and in the HR field including SHRM, BambooHR, paylocity, Anthem, Cigna, and numerous benefit consultants and insurance carriers. Rachel is respected for her ability to challenge assumptions, elevate thinking, and create moments of insight that continue to shape how leaders show up long after the session ends.

Henry is a best-selling author, consultant and creative leadership and performance expert who teaches leaders how to establish practices that lead to everyday brilliance.

Leading Enlighten AI at NICE, Brett's focus is on translating evolving AI technologies into strategic business solutions. With a strong background in customer experience analytics, operations, consulting, and client management he excels in fostering high-performance teams that drive client engagement and realize business value. The skills honed over years in leadership roles, including advanced data usage and cross-functional collaboration, empower him to address client needs effectively. Our team's commitment to innovation and excellence has solidified NICE's reputation as a leader in customer experience analytics.

Renowned speaker beloved for his ability to catalyze creativity with humor, heart, and yes, even crazy ideas. His videos have been viewed over 250 million times, and he has spoken to hundreds of thousands of audience members across the U.S. Scheele is known for inspiring people in such an engaging way that his audiences are so busy having a great time that they don’t even realize they’re being challenged, stretched, and equipped to do better creative work than they’ve ever done.

Dr. Heiss is a stress expert dedicated to transforming our fears into fuel we can use through her T-minus 3 Technique. Her research has been designated "transformative" by the National Science Foundation. When she's not on a stage, she is happiest when hiking or surfing with her two spoiled rotten dogs Guinness and Murphy.