HDI Service & Support World 2027

Alan Stein, Jr. is a renowned speaker and former basketball performance coach who teaches strategies to enhance organizational performance, leadership, team cohesion, and high-performance cultures. Drawing from 15 years of experience working with elite athletes like Kevin Durant, Stephen Curry, and Kobe Bryant, Alan shares actionable insights through his keynotes, workshops, and books, Raise Your Game and Sustain Your Game . His clients include top companies like American Express, Pepsi, and Starbucks, as well as collegiate athletic programs such as Penn State Football and UConn Men’s Basketball, all benefiting from his expertise in applying the principles of world-class athletic performance to business success.

Rod Mathews is the CEO of TeamDynamix, where he leads strategy, operations, and culture with a customer-first mindset. With over 30 years in the tech industry, he combines deep technical insight with executive leadership. Before TeamDynamix, he was CEO of Axcient, where his innovation-driven approach led to rapid growth and a successful acquisition by ConnectWise. He has also held key roles at Barracuda Networks, EMC, Data Domain, and NetApp. Rod is passionate about empowering IT leaders with smarter, more connected tools to enhance service delivery, automation, and the strategic impact of IT.

Andrei Serban is the Co-Founder and CEO of Console, a San Francisco-based AI startup building the AI platform for IT — the force multiplier that resolves requests, runs operations, and keeps getting smarter. Console's AI agents automatically resolve IT support tickets for companies like Databricks, Figma, and Flock Safety. Before founding Console, Andrei held product and engineering roles at Rippling and Fuzzbuzz, studied Computer Science at the University of Waterloo, and was selected as a Thiel Fellow.