Events B2B SaaS

B2B SaaS

CallCenter / CRM Demo & Conference in Tokyo 2026

Trade-orientedMid-sizeIn-personNational draw
📅 12 November 2026 – 13 November 📍 Sunshine City Cultural Center, Tokyo, JP ↗ 🏢 Informa Markets Japan / Ric Telecom 🔁 annual

Japan's leading, largest B2B exhibition and conference for call center and CRM professionals, focusing on next-gen AI, GenAI, and cloud-based customer support solutions.

Exhibitor mix: Themed zones (AI/GenAI, Cloud/SaaS, BPO/Outsourcing, Customer Experience).

Artificial IntelligenceSoftware SaasDigital Transformation call centercrmcustomer supportgenerative aicloud softwarecustomer experiencehelpdesk

CallCenter / CRM Demo & Conference in Tokyo is held annually. This page tracks the next confirmed edition — CallCenter / CRM Demo & Conference in Tokyo 2027 dates will be added here once announced.

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Venue

Sunshine City Convention Center

Convention centre · 12,500 m² · 4 halls · ~3,000 people

A major convention facility located within the Sunshine City complex in Ikebukuro, Tokyo, featuring multiple exhibition halls and conference rooms suitable for trade shows, exhibitions, and meetings.

📍 3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-8630, JP

Operated by Sunshine City Corporation

2 events tracked at this venue → Venue website ↗

Organizer

Informa Markets Japan Co., Ltd.

Subsidiary · Tokyo, Japan

Organizes international B2B trade shows and exhibitions across diverse industries in Japan.

Runs 17 events →

Why people attend

To source new CRM technology, compare AI customer support solutions, and attend seminars on call center operational management and case studies.

Who attends

Customer service managerscontact center operatorsCX professionalsand IT directors from corporate customer support divisions and BPO providers.

Exhibitor categories

PBX/CTIAI AgentsVoice Recognition/SynthesisCRM/SFA ApplicationsOutsourcing ServicesFAQ/Knowledge Management

Sample matches

Filtered to a Series-B SaaS ICP. Your filter will be different.

Sample Match A

example.com

91 — High
Enterprise SaaS200–500 employeesAmsterdam, NL

"Strong ICP match: Series B, EU expansion, VP Engineering and CTO attending."

Sample Match B

example.io

79 — Medium
Cloud platform50–200 employeesLondon, UK

"Mid-stage SaaS with active GTM motion; product-led growth signals align with ICP."

████████ ██████

████████.io

██ — Medium
████████████ 200–500 employees ████, ██

"████████████████████████████████████████."

Submit your ICP
to unlock all matches

Request intelligence →

████████ ██████

████████.io

██ — Medium
████████████ 200–500 employees ████, ██

"████████████████████████████████████████."

Submit your ICP
to unlock all matches

Request intelligence →

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Frequently asked questions

When is CallCenter / CRM Demo & Conference in Tokyo?+
CallCenter / CRM Demo & Conference in Tokyo takes place on 12 November 2026 to 13 November 2026.
Where is CallCenter / CRM Demo & Conference in Tokyo held?+
CallCenter / CRM Demo & Conference in Tokyo is held at Sunshine City Cultural Center, Tokyo, JP.
Who organises CallCenter / CRM Demo & Conference in Tokyo?+
CallCenter / CRM Demo & Conference in Tokyo is organised by Informa Markets Japan / Ric Telecom.
How often is CallCenter / CRM Demo & Conference in Tokyo held?+
CallCenter / CRM Demo & Conference in Tokyo is held annual.

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